Troubleshooting & Support
Get solutions to common problems and contact support for any issues.
1. Common Issues and Solutions
Why is my music not appearing on streaming platforms?
DistroKid is an online platform...
Why was my release rejected, and how can I fix it?
The pricing depends on the plan...
What should I do if my album artwork isn't displaying properly?
DistroKid is an online platform...
Why am I not receiving royalties from certain platforms?
The pricing depends on the plan...
How do I fix issues with the metadata or song information?
DistroKid is an online platform...
2. Contacting Jamport Support
How do I contact Jamport's support team?
DistroKid is an online platform...
What should I include in my support request for faster assistance?
The pricing depends on the plan...
Are there different ways to contact support (e.g., email, live chat)?
DistroKid is an online platform...
How long does it take to get a response from Jamport support?
The pricing depends on the plan...
What should I do if I don't receive a response to my support inquiry?
DistroKid is an online platform...
3. Resolving Technical Issues
Why is my upload stuck, and how can I resolve it?
DistroKid is an online platform...
What should I do if the Jamport platform isn't loading?
The pricing depends on the plan...
How do I fix errors related to my payment details?
DistroKid is an online platform...
Why is my track quality reduced after uploading?
The pricing depends on the plan...
How do I fix an issue with my account login or password?
DistroKid is an online platform...
4. Platform-Specific Issues
Why is my release not showing up on Spotify or Apple Music?
DistroKid is an online platform...
How do I report a problem with my artist profile on platforms?
The pricing depends on the plan...
What should I do if my release is showing as unavailable in certain countries?
DistroKid is an online platform...
How can I fix errors or discrepancies on YouTube Music or Amazon Music?
The pricing depends on the plan...
What should I do if my music is flagged for content violations?
DistroKid is an online platform...
5. Troubleshooting Royalties and Payments
Why haven't I received my earnings from a particular platform?
DistroKid is an online platform...
What should I do if my earnings report shows incorrect amounts?
The pricing depends on the plan...
How do I resolve missing or delayed payouts?
DistroKid is an online platform...
Why is there a delay in processing my payment?
The pricing depends on the plan...
How can I check if my payment details are correct?
DistroKid is an online platform...
6. Self-Help and Resources
Where can I find the Jamport knowledge base or help articles?
DistroKid is an online platform...
Are there video tutorials available for using Jamport's platform?
The pricing depends on the plan...
How do I access FAQs for troubleshooting common issues?
DistroKid is an online platform...
Can I find troubleshooting guides for uploading, royalties, or distribution?
The pricing depends on the plan...
Are there community forums or user groups I can join for advice?
DistroKid is an online platform...