Account & Subscription
Update your account, switch plans, and manage your subscription with ease.
1. Managing Account Details
How do I update my personal information (e.g., name, email)?
DistroKid is an online platform...
Can I change the email address linked to my account?
The pricing depends on the plan...
How do I update my payment or billing information?
DistroKid is an online platform...
What should I do if I forget my login credentials?
The pricing depends on the plan...
How can I deactivate or delete my account?
DistroKid is an online platform...
2. Subscription Plans
What subscription plans does Jamport offer?
DistroKid is an online platform...
How do I upgrade or downgrade my subscription plan?
The pricing depends on the plan...
Can I switch between monthly and yearly billing?
DistroKid is an online platform...
Are there any fees for canceling or changing my plan?
The pricing depends on the plan...
How do I reactivate my account if I let my subscription lapse?
DistroKid is an online platform...
3. Billing and Invoices
Where can I view and download my invoices?
DistroKid is an online platform...
What should I do if I notice a billing error?
The pricing depends on the plan...
How do refunds work for subscription fees?
DistroKid is an online platform...
Can I pay for my subscription using multiple payment methods?
The pricing depends on the plan...
Does Jamport provide receipts for tax or business purposes?
DistroKid is an online platform...
4. Security and Privacy
How do I create a strong password for my account?
DistroKid is an online platform...
Does Jamport offer two-factor authentication (2FA)?
The pricing depends on the plan...
How does Jamport protect my personal and payment information?
DistroKid is an online platform...
What can I do if I suspect unauthorized access to my account?
The pricing depends on the plan...
How do I manage my data and privacy settings?
DistroKid is an online platform...
5. Accessing and Using Your Account
Can I access my Jamport account from multiple devices?
DistroKid is an online platform...
What browsers and operating systems does Jamport support?
The pricing depends on the plan...
How do I troubleshoot login issues?
DistroKid is an online platform...
Does Jamport offer a mobile app for account management?
The pricing depends on the plan...
What should I do if my account is locked or suspended?
DistroKid is an online platform...
6. Canceling or Pausing Your Subscription
How do I cancel my subscription?
DistroKid is an online platform...
Can I pause my subscription temporarily?
The pricing depends on the plan...
What happens to my uploaded music if I cancel my subscription?
DistroKid is an online platform...
Will I lose access to my account after canceling?
The pricing depends on the plan...
Can I resume a canceled subscription without losing my data?
DistroKid is an online platform...